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Customer Success Team Manager
وصف الوظيفة
This team supports business customers by understanding their needs, providing solutions, and ensuring a seamless customer service experience. Managing a customer success team focused on delivering consistent, high-quality service.
المسؤوليات
- Manage a team including hiring, coaching, development, training, and performance management
- Optimize efficiencies by leveraging team strengths and delegating tasks appropriately
- Seek feedback from business partners to improve service continuously
- Make decisions considering pros, cons, impact, tradeoffs, timing, and resources
- Anticipate business partner needs and requirements proactively
- Conduct research and manage special projects as needed
- Oversee escalated customer issues
المؤهلات
- High School Diploma or GED
- Minimum 2 years of experience in a customer-facing role
- Management experience preferred
- Project management experience preferred
- Experience working directly with sales organizations preferred
- Proficiency in MS Office suite, advanced Excel, and Salesforce.com preferred