Senior Airport Services Agent - DMM

To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures. Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates. Guide and advise team members to ensure that superior customer service levels are upheld. Liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags. Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties.