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Member Benefits Advocate
وصف الوظيفة
Insight Global is seeking a Member Benefits Advocate to handle inbound phone, chat, and email inquiries from health plan members and providers. The role includes quoting benefits, verifying eligibility, and resolving billing issues. This is a fully remote position requiring previous experience with insurance carriers.
المسؤوليات
- Intake inbound phone, chat, and email queries
- Quote benefits and interpret plan documents
- Answer questions regarding claim status and EOBs
- Assist members in finding quality care providers
- Verify eligibility for providers
- Make outbound calls to gather information for resolution
المؤهلات
- 2-4 years of experience working for TPAs or insurance carriers as a Member Benefits Advocate
- High School diploma or equivalent required