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انتهت بتاريخ ١ أبريل ٢٠٢٦
GUEST EXPERIENCE CONCIERGE
وصف الوظيفة
You will represent Movenpick Nile Cruises, a premier luxury portfolio featuring high-yield inventory ranging from Deluxe Cabins to Royal Suites. Primary Objective: To serve as the primary "digital face" of the brand for individual travelers (FITs), guiding them from their initial inquiry through a seamless booking process, and maintaining a high-touch, luxury relationship until after they disembark.
المسؤوليات
- Manage all incoming FIT inquiries across various channels including Email, WhatsApp, and Social Media
- Act as a travel consultant by analyzing guest needs and preferences to recommend solutions
- Proactively initiate conversation with FITs immediately upon booking
- Capture essential guest data including dietary restrictions and mobility needs
- Identify opportunities to enhance the guest’s journey by suggesting upgrades
- Coordinate daily with the Reservations Team to ensure booking accuracy
- Communicate all guest special requests to the Ship-side Front Office
- Follow up with guests after their cruise to gather feedback
- Encourage satisfied guests to share their experiences on review platforms
- Act as the first point of contact for post-cruise concerns
المؤهلات
- 3+ years in luxury hospitality, premium travel agencies, or high-end guest relations
- Native or Bilingual proficiency in English (written and spoken) is mandatory
- Proficiency in additional languages (French, German, Spanish, or Italian) is a significant advantage
- Exceptional digital etiquette with the ability to convey a high-end luxury tone
- Ability to work independently under the guidance of the Commercial Director
- Comfortable managing multiple communication channels simultaneously