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Global Operations Manager (Technical Backround)
وصف الوظيفة
We are looking for a Global Operations Manager to join our growing team in Cyprus. The Technical Solutions team is the technical backbone of customer reliability. This role goes beyond reactive support, it’s about proactive ownership, deep technical understanding, and driving customer trust.
المسؤوليات
- Manage a global team of Technical Solutions Engineers
- Oversee detection, escalation, and resolution of system incidents end-to-end
- Drive service reliability by proactively monitoring systems
- Collaborate with Customer Success, SRE, Product, and Sales
- Act as a technical advisor for pre-sales process
- Design and optimize workflows and documentation
المؤهلات
- Proven experience leading technical/solutions/support teams in B2B or B2G product environments
- Strong background in incident management and service reliability
- Experience supporting pre-sales activities
- Demonstrated ability to lead under pressure and make data-driven decisions
- Excellent communication skills