انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ٧ مايو ٢٠٢٦
Senior Associate - Health Coordination (Pipeline)
وصف الوظيفة
Responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards. Provide a competent, courteous, efficient and proactive point of contact for customers and hospital staff.
المسؤوليات
- Follow customer service procedures outlined in the manual
- Maintain thorough knowledge of company hospital network
- Deal competently with customer complaints
- Work to achieve individual and department goals
- Ensure hospital compliance with service standards
- Train hospital staff on Bupa services
- Establish relationships with provider insurance directors
المؤهلات
- Bachelor's degree in Business, Healthcare or equivalent in related medical field
- Multi-cultural with interpersonal and communication skills