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EUC L1/L2 – IT Support Engineer (Desktop & End-User Support)
وصف الوظيفة
We are looking for an EUC L1/L2, IT Support Engineer position focused on assisting end users for resolving day to day IT issues, application installation, troubleshooting simple hardware problems.
المسؤوليات
- Incident management: logging and troubleshooting user support requests
- Installing, configuring, and maintaining desktop operating systems and applications
- Troubleshooting of laptops, desktops, tablets, and peripherals
- Managing Installations, Moves, Adds, and Changes (IMAC)
- Providing technical assistance to users remotely
- Tracking hardware inventory and software licenses
المؤهلات
- Typically 3–5+ years in a technical support or desktop support role
- Bachelor’s degree/Diploma in IT, Computer Science, or a related field
- Certifications: ITIL Foundation, CompTIA A+/Network+, platform-specific credentials