انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ٢٩ أبريل ٢٠٢٦
وصف الوظيفة
The Senior Operations Manager will be responsible for leading and executing the administration and improvement of the systems, tools and processes that power our teams. You will be empowered to own, build, and shape the strategy and tactics that drive the effectiveness and efficiency of the Customer Success team and Deel overall. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business.
المسؤوليات
- Manage day-to-day operational workflows and identify areas for efficiency improvements
- Support automation initiatives to reduce manual processes and improve accuracy and speed
- Partner with cross-functional teams to streamline tools and processes for both internal teams and customers
- Ensure adherence to operational controls, compliance requirements, and risk management practices
- Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards
- Monitor operational performance metrics and escalate risks or gaps to leadership
- Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling
- Expand and improve self-service options to reduce dependency on manual support
- Implement regular feedback loops to capture insights and inform continuous improvement
- Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders
- Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption
- Track and report operational outcomes, providing insights and recommendations to leadership
- Execute operational projects and strategic initiatives in collaboration with senior leaders
المؤهلات
- 8+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus)
- Demonstrated ability to manage and mentor small to mid-sized teams
- Strong problem-solving skills and attention to detail with a solutions-oriented mindset
- KPI-driven, with experience tracking and improving performance metrics
- Exposure to process automation and operational tooling
- Background in FinTech, consulting, banking, or fast-paced start-ups preferred
- Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus)