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Head of Customer Success (Remote from Bulgaria)
وصف الوظيفة
We are seeking a strategic Head of Customer Success to lead the global customer experience function. You will own the end-to-end customer journey, manage post-sales operations, and identify operational challenges to implement automation. This role requires at least 5 years of experience in client-facing operations and leadership skills to manage a remote, globally distributed team.
المسؤوليات
- Lead and scale the global customer success function
- Establish scalable strategies, KPIs, and team goals
- Manage post-sales operations and service coordination
- Enable sales processes through multi-channel communication
- Manage logistics-related customer communications (shipping/returns)
- Implement process improvements and automation
المؤهلات
- Minimum 5 years of experience in customer success roles
- At least 2 years in a leadership capacity
- Strong background in e-commerce (Shopify/QuickBooks preferred)
- Excellent written and verbal communication skills
- Proven ability to lead remote teams