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US Customer Support Agent
وصف الوظيفة
TripleTen is a service that empowers individuals to master tech professions. We are looking to hire a Customer Support Agent to join our US-focused team. This is an entry-level position perfect for someone looking to start their career in Tech Support and EdTech. You will be the primary point of contact for our students, helping them navigate their learning journey, solving technical hurdles, and ensuring they feel supported from enrollment to graduation.
المسؤوليات
- Student Advocacy & Support: Provide timely and high-quality assistance via chat and email
- Learning Path Guidance: Accompany students through their bootcamp milestones
- Knowledge Management: Work with high volumes of student data and feedback
- Technical Troubleshooting: Identify and triage platform issues
- Workflow Participation: Actively participate in team stand-ups and contribute to the internal Knowledge Base
المؤهلات
- Advanced level of English (C1) with excellent written communication skills
- Customer-Centric Mindset
- Operational Skills
- Tech Savvy