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Travel Consultant - Remote VIP
وصف الوظيفة
As a VIP Travel Consultant for Amex GBT, you’ll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry. You will advise and arrange travel for corporate business customers, conduct analysis and research on travel options, and proactively anticipate traveler needs.
المسؤوليات
- Advise and arrange travel for corporate business customers (both individuals and groups) in the US
- Conduct analysis and research on travel options and pro-actively anticipate traveler needs
- Arrange and book domestic and international business travel for air, road, rail, and accommodations
- Use of one of our Global Distribution System's (GDS)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from trying to book trips afterhours
- Collaborate within your team to coach and mentor peers
المؤهلات
- 1+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
- Native GDS expertise (Sabre, Apollo, Amadeus)
- Excellent professional communication (written and verbal)
- Attention to detail
- Resolving customer issues quickly and independently