انتهت صلاحية هذا الإعلان الوظيفي

انتهت بتاريخ ٢٨ مارس ٢٠٢٦

Sales Manager – Customer Communications Management (CCM)

Dubai
Consultative, value-based sellingStrong technical and commercial acumenCompetitive analysis and solution benchmarkingExecutive communication, negotiation, and presentation skillsHigh ownership mindset with strong execution focusCross-functional collaborationCRM and MS Office proficiency

وصف الوظيفة

Overview: EDC (Electronic Documents Centre) is looking for a high-performing Sales Manager – Customer Communications Management (CCM) to drive enterprise revenue growth across the UAE and wider GCC. This role focuses on selling CCM platforms and managed services to regulated and high-volume communication environments—primarily Banking, Financial Services & Insurance (BFSI), Government, Retail, and large enterprises. You will manage complex, multi-stakeholder sales cycles and position CCM solutions that strengthen compliance, enhance customer experience, and improve operational efficiency. About EDC: EDC is a 7X company supporting organizations with digital transformation solutions that enhance customer experience, strengthen compliance, and modernize how information and communications are managed and delivered.

المسؤوليات

  • Drive CCM license and managed services revenue across BFSI, Government, Retail, and other regulated enterprises
  • Own the full sales lifecycle: prospecting, qualification, solution positioning, proposal development, commercial negotiation, and closure
  • Achieve monthly, quarterly, and annual targets across the UAE and GCC
  • Build and maintain a healthy pipeline with accurate forecasting and strong CRM discipline
  • Improve win rates through clear value articulation, competitive positioning, and executive-level engagement
  • Maintain strong working knowledge of CCM capabilities: document composition, workflow automation, template management, omnichannel delivery, archiving, and analytics
  • Translate technical capabilities into business outcomes focused on compliance, cost optimization, efficiency, and customer experience
  • Understand enterprise integration models (APIs, web services, batch processing, event-driven architectures)
  • Support complex discussions with stakeholders across IT, Operations, Compliance, Digital Transformation, CX, and Marketing
  • Stay current on CCM competitors and benchmark their offerings against EDC solutions
  • Position clear, differentiated value propositions in meetings, proposals, and executive presentations
  • Track regional market trends, regulatory updates, and evolving customer communication requirements across the GCC
  • Work closely with internal teams to ensure accurate scoping and successful execution
  • Collaborate with technology partners and system integrators on joint go-to-market opportunities
  • Represent EDC at relevant BFSI, compliance, digital transformation, and technology events across the region

المؤهلات

  • 8+ years of experience in enterprise software sales, CCM solutions, or BFSI technology sales
  • Proven success selling to banks, insurers, government entities, or regulated enterprises in the GCC/MEA region
  • Strong understanding of CCM platforms and customer communication workflows
  • Solid awareness of compliance requirements (audit trails, data privacy, retention, archiving)
  • Demonstrated ability to manage complex, multi-stakeholder enterprise sales cycles
  • Bachelor’s or master’s degree in Business, IT, Engineering, or a related discipline
  • Fluent in English and Arabic (written and spoken)

معلومات الوظيفة

تم النشر

٢٧ يناير ٢٠٢٦

مستوى الخبرة

senior level

الحالة

منتهية الصلاحية