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Customer Success Manager

Riyadhهجين
Business Value EngineeringRelationship managementBusiness acumenInterpersonal communicationsActive listeningStrategic focus

وصف الوظيفة

A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of products and services.

المسؤوليات

  • Lead orchestration of a virtual team
  • Manage program deliveries
  • Discover new features for customers and enable long-term use
  • Action delivery-related risk for end-customers
  • Develop Value Metrics and measure outcome of Success programs
  • Support renewal process of services and licenses
  • Lead Executive Steering Committee meetings
  • Maintain revenue margin for assigned accounts
  • Communicate with Sales on upsell and cross-sell opportunities

المؤهلات

  • Bachelor’s degree, Master’s degree or equivalent
  • Prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery
  • Industry depth in Field Service Management, Manufacturing, Telco, Energy & Utilities, or Aerospace and Defense
  • Fluency in both English and Arabic (verbal and written)

معلومات الوظيفة

تم النشر

٢٨ فبراير ٢٠٢٦

الحالة

منتهية الصلاحية