Key Account Specialist

1. Key Account Management

• Serve as the primary operational contact for assigned key customers.
• Manage customer relationships on a daily operational level, ensuring alignment with agreed SLAs.
• Maintain strong communication with customer stakeholders (operations, logistics, finance).

2. 3PL Operations Coordination

• Coordinate transport, warehousing, and value-added services execution for key accounts.
• Liaise with internal teams to ensure on-time delivery, asset availability, and service continuity.
• Monitor execution of:
• Dry & temperature-controlled transport
• Warehousing & cross-docking
• Distribution & last-mile activities

3. Service Performance & SLA Monitoring

• Track service KPIs (OTIF, dwell time, utilization, damages, temperature compliance).
• Proactively identify risks, delays, or deviations and implement corrective actions.
• Prepare and share performance reports with customers as required.

4. Commercial & Financial Coordination

• Support monthly billing validation, including:
• Service confirmations
• Additional charges (overtime, waiting time, special assets)
• Dispute resolution in coordination with Finance
• Ensure pricing and services are applied as per signed contracts and rate cards.

5. Compliance & Quality Assurance

• Ensure compliance with:
• SFDA / GDP requirements
• Customer-specific SOPs
• ATCL internal quality standards
• Support audits, inspections, and customer reviews.