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Customer Experience Associate - Remote
وصف الوظيفة
The Customer Experience Associate I is responsible for scheduling customer appointments for collision repair and estimates while adhering to all internal and external Standard Operating Procedures (SOPs). This role supports the delivery of a consistent, best-in-class customer experience throughout the vehicle repair process. This position operates in a high-volume, performance-driven call center environment.
المسؤوليات
- Schedule customer appointments for collision repair and estimates
- Manage a high volume of inbound and outbound customer communications
- Assist customers with rental car reservations and tow scheduling
- Respond to customer inquiries by clarifying needs and researching information
- Resolve customer concerns through active listening
المؤهلات
- High school diploma or GED required
- Minimum of 1 year of experience in a high-volume call center environment