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انتهت بتاريخ ٢٩ أبريل ٢٠٢٦
Senior Customer Success Manager
وصف الوظيفة
Responsible for ensuring customers achieve their desired outcomes while using the company's products. Acts as a trusted advisor, building strong relationships, driving product adoption, and ensuring customer satisfaction and retention.
المسؤوليات
- Build and maintain strong, long-term relationships with customers
- Understand customer goals and provide tailored guidance
- Lead the onboarding process for new customers
- Monitor customer usage and engagement
- Proactively identify at-risk customers and mitigate churn
- Advocate for customers' needs within the organization
المؤهلات
- Bachelor's degree in Business, Marketing, or related field
- 3-5 years of experience in customer success or account management
- Experience in SaaS or technology business model is highly desirable