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انتهت بتاريخ ٢ أبريل ٢٠٢٦
Customer Success Manager - Aesthetics Vertical : Canada (Remote)
وصف الوظيفة
The Customer Success Manager supports our Customer Success team by helping healthcare clients understand their marketing performance and achieve measurable results. You’ll work alongside senior Customer Success Managers, learning how to manage client relationships, track campaign progress, and identify opportunities to improve client satisfaction and retention.
المسؤوليات
- Support senior CSMs in managing client relationships
- Assist with onboarding new clients and coordinating follow-up actions
- Prepare and maintain performance reports, dashboards, and client updates
- Monitor client satisfaction and identify risks
- Collaborate with internal teams (SEO, content, web, and design)
- Analyze campaign metrics and connect them to ROI-focused insights
المؤهلات
- 1–3 years of experience in customer success, account management, or client support (preferably in marketing, SaaS, or healthcare)
- Excellent written and verbal communication skills
- Organized, detail-oriented, and proactive in follow-through
- Eagerness to learn marketing performance metrics and tools
- Post-secondary education or equivalent work experience