انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ١ أبريل ٢٠٢٦
وصف الوظيفة
The Quality Officer role is vital in ensuring that our call center operations meet the highest standards of service excellence. As a Quality Officer, you will play a key role in monitoring and enhancing the quality of customer interactions, providing valuable insights that drive continuous improvement.
المسؤوليات
- Monitor and evaluate call quality across various agents
- Develop and implement quality assurance processes
- Conduct regular training sessions for customer service representatives
- Analyze customer feedback and call metrics to identify trends
- Prepare detailed reports on quality assurance findings
- Participate in the recruitment process by assessing candidates' communication skills
المؤهلات
- Strong analytical skills to assess call quality
- Excellent communication skills
- Proficiency in quality assurance tools and methodologies
- Experience in training and development
- Detail-oriented mindset