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Customer Care Coordinator - Work From Home
وصف الوظيفة
As a Customer Care Coordinator in Auto Servicing, you are the voice of our company and the key to our customers' success. You'll be the first line of support for general account and payment questions, while also taking on challenging offshore and web-support escalations. This role is for someone who is ready to be a strong leader and shape the customer experience from the ground up.
المسؤوليات
- Provide exceptional service for general account and payment questions
- Navigate and resolve complex offshore escalations
- Shape the customer experience from the ground up
- Grow career into an advanced leadership role as an account advocate
المؤهلات
- High School Diploma, GED, or equivalent certification
- At least 2 years of Customer Service or Call Center Experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Secure home office environment free from distractions
- Reliable private internet connection meeting specific performance criteria