انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ١ أبريل ٢٠٢٦
وصف الوظيفة
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
المسؤوليات
- Be the friendly voice of major clients, providing exceptional service across phone, email, and chat
- Resolving product inquiries, processing orders, and offering helpful advice
- Troubleshoot issues with patience and a can-do attitude
- Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs)
- Clarify customer requirements and provide resolution
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts
المؤهلات
- French level B2
- English B1
- Minimum high school diploma with 3 to 6 months of relevant experience is preferred
- Excellent communication, interpersonal, and negotiation skills
- Basic computer navigation skills and PC Knowledge