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انتهت بتاريخ ١ أبريل ٢٠٢٦
PWD Customer Service Executive- GPS , GSC Cairo
وصف الوظيفة
Receive/make calls from/to customers (internal/ external) in rotational shifts. Process customer instructions accurately to achieve agreed quality standards and targets. Respond to mails/queries related to process timely. Ensure that the productivity and quality levels are achieved as per the standards sent for the process.
المسؤوليات
- Receive/make calls from/to customers in rotational shifts
- Process customer instructions accurately to achieve quality standards
- Act effectively on all customer feedback
- Proactively escalate issues/transactions that would impact service delivery
- Respond to mails/queries related to process timely
- Maintain HSBC internal and external control standards
المؤهلات
- Fluency in English
- Flexible with rotational shifts
- Ability to write business letters and reports
- Basic computer knowledge
- Proven track record of strong focus towards high levels of Quality and Customer Service