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Senior Customer Success Manager (Remote from Saudi Arabia)
وصف الوظيفة
In this role, you will take ownership of strategic customer relationships, ensuring long-term satisfaction, retention, and growth across a portfolio of high-impact accounts. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing optimization while delivering measurable business value. Operating in a fast-paced, high-ownership environment, you will collaborate closely with Sales, Product, Enablement, and Support teams.
المسؤوليات
- Lead onboarding, training, and adoption initiatives
- Build strong executive-level relationships
- Develop deep product and technical expertise
- Conduct regular customer touchpoints and quarterly business reviews
- Identify and execute upsell and expansion opportunities
المؤهلات
- Minimum 5 years of experience in Senior Customer Success roles within B2B SaaS environments
- Proven success managing enterprise portfolios exceeding $3M in ARR