انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ١ أبريل ٢٠٢٦
وصف الوظيفة
As a Client Success Manager (CSM), you will own the health, retention, renewal, and growth of your assigned accounts, acting as a trusted advisor to client stakeholders. You’ll build long-term partnerships by deeply understanding your clients’ goals and delivering measurable value.
المسؤوليات
- Manage a portfolio of 10–15 accounts and develop strategic success plans
- Serve as the primary point of contact and trusted advisor for clients
- Monitor account health and implement retention strategies
- Own renewal activities and identify expansion opportunities
- Demonstrate ROI through data-driven insights and business reviews
- Collaborate with internal Product, Engineering, and Analytics teams
المؤهلات
- Bachelor’s Degree in Fashion Merchandising, Business, or related fields
- 3+ years of account or project management experience in B2B SaaS/E-commerce
- Experience in creating Customer Success Plans and roadmaps
- Experience with retail, merchandising, or e-commerce is a plus
- Confident communication skills