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Training & Onboarding Specialist
وصف الوظيفة
We're looking for an Onboarding and Training Specialist to deliver a smooth and engaging onboarding experience for our customers across Lucidya's SaaS products. You will own the onboarding phase from kick-off to go-live.
المسؤوليات
- Implement and guide customers through SaaS products
- Act as the main point of contact during onboarding
- Deliver onboarding calls, demos, and training sessions
- Ensure customers reach key onboarding milestones
- Lead re-onboarding programs for existing customers
- Track onboarding progress in CRM tools
المؤهلات
- Bachelor's degree in Business or IT
- 2 to 3 years of experience in Onboarding, Customer Success, or SaaS Implementation roles
- Hands-on experience with CRM & CS tools like HubSpot