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انتهت بتاريخ ١ أبريل ٢٠٢٦
Consultant Global Analytic Insights
وصف الوظيفة
The Consultant, CX Operations Insights will be instrumental in analyzing call center performance and customer satisfaction data to drive operational improvements. You will evaluate processes impacting customer satisfaction scores and design projects to enhance these metrics.
المسؤوليات
- Monitor customer satisfaction and key operational metrics
- Prepare and present monthly management reports
- Analyze qualitative and quantitative data
- Collaborate with statisticians on driver analyses
- Lead cause analyses to uncover performance gaps
- Develop recommendations for operational adjustments
- Track progress against action plans
المؤهلات
- Bachelor’s degree in Business, Analytics, Statistics, or a related field
- 3-5 years of experience in data analysis or performance improvement