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Customer Support Specialist | Remote
وصف الوظيفة
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. In this role, you will advocate for clients through meaningful interactions across phone, email, text message, and social media.
المسؤوليات
- Advocate for clients through meaningful interactions across phone, email, text message, and social media.
- Use scripts and protocols to address client inquiries and manage appointment scheduling.
- Navigate computer programs to access records and communicate effectively with clients.
- Ensure client needs are met by coordinating with practices and hospitals via phone and email.
- Track reporting requirements, including call and appointment metrics.
المؤهلات
- 1-3 years of customer service experience required; veterinary hospital experience preferred
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Intermediate computer skills