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Reservations Agent - Local
وصف الوظيفة
The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs.
المسؤوليات
- Respond promptly to reservation inquiries via phone, email, and online
- Input and maintain accurate reservation records into PMS (Opera Cloud)
- Upsell hotel amenities and services to maximize revenue
- Handle guest complaints and resolve issues promptly
- Coordinate special requests with housekeeping and front desk
- Confirm reservations and send booking confirmations
- Monitor room availability and make recommendations to maximize occupancy
المؤهلات
- Business / hospitality management BA qualification is an advantage
- Proficiency in Opera Cloud
- 1 years’ experience working as a receptionist or similar role
- Eligibility to work in Saudi Arabia