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Customer Success Management Specialist (Remote)
وصف الوظيفة
Responsible for managing and growing customer relationships after the sale. Focus on building strong post-sales partnerships, driving renewals, and uncovering growth opportunities through close collaboration with Sales and internal teams. Develop Customer Success Plans and track customer health.
المسؤوليات
- Co-create Customer Success Plans with decision-makers
- Drive early adoption and optimal usage of solutions
- Monitor customer health and usage metrics
- Lead regular business reviews
- Identify upsell and cross-sell opportunities
- Proactively manage retention risks
المؤهلات
- 2+ years of experience in Customer Success or Account Management
- Experience managing small to mid-sized customer portfolios
- Strong stakeholder management skills
- Experience using CRM tools like Salesforce
- Business Intelligence experience is a plus