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Customer Service Representative- Italian/English
وصف الوظيفة
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide. This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Your day-to-day responsibilities will include: Handling customer interactions with efficiency and empathy; Providing tailored solutions to meet customer needs; Ensuring a positive customer experience through effective communication and professional phone etiquette.
المسؤوليات
- Handling customer interactions with efficiency and empathy
- Providing tailored solutions to meet customer needs
- Ensuring a positive customer experience through effective communication and professional phone etiquette
المؤهلات
- Fluency in English and Italian is a MUST! (B2)
- Strong skills in Customer Service & Customer Support
- Proven ability to enhance Customer Satisfaction & Customer Experience
- Problem-solving, active listening, & attention to detail
- Experience in a customer-facing role and familiarity with CRM tools is a plus!
- Flexibility with night & overnight shifts is essential
- Proficiency in professional phone etiquette & communication techniques is a plus