انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ٢٩ مارس ٢٠٢٦
وصف الوظيفة
Are you a dynamic hospitality leader with a passion for guest experience and operational excellence? We are looking for a Front Office Manager who will lead front office operations, inspire teams, and ensure seamless guest journeys from arrival to departure.
المسؤوليات
- Managing daily Front Office operations including Reception, Bell Desk, Concierge, and Guest Services.
- Leading, coaching, and developing the Front Office team to deliver exceptional guest service.
- Ensuring smooth check-in and check-out processes while maintaining brand and service standards.
- Handling VIP arrivals, special guests, complaints, and service recovery professionally.
- Monitoring guest feedback, satisfaction scores, and implementing continuous improvements.
- Coordinating closely with Housekeeping, Engineering, F&B, Security, and Revenue teams.
المؤهلات
- Proven experience as a Front Office Manager or Assistant Front Office Manager, preferably in a 4- or 5-star hotel.
- Strong leadership, decision-making, and people-management skills.
- Excellent guest engagement and problem-solving abilities.
- Strong knowledge of Front Office systems (Opera PMS or similar).
- Fluent in English; Arabic language will be an advantage.
- Hospitality or hotel management qualifications will be an advantage.