LEAVE OF ABSENCE COORDINATOR (REMOTE)

Assist managers and administrate Family Medical Leaves, and all applicable support functions. Knowledge of regulations related to company policies, with the ability to review and assess how these policies function individually or in conjunction with one another. Ability to manage high volume, inbound calls, multiple tasks, multiple priorities, with frequent interruptions. Capture information from inbound calls, leveraging applicable CRM system. Update Absence Tracker/other leave databases as applicable. Research and resolve discrepancies between associates and leave requests. Reviews file notes and explain leave process to associates and managers. Compiles employee data and submits information regarding any state leave. Completes associated leave tasks, such as managing helix cases, moving documents to the appropriate leave case within the Absence Tracker system and email scans. Communicate via phone, helix case and Absence Tracker for leave updates and changes.