انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ٢٧ مارس ٢٠٢٦
وصف الوظيفة
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together. To effectively Supervise retail sales area to deliver sales targets, offer high level of customer service, and create a challenging and healthy environment where staff can develop. Manage staff to achieve cross sell ratio of 3.0 or greater.
المسؤوليات
- Ensure adequate staffing of retail sales department and raise any concerns to BM
- Provide input on CSO’s performance to the BM
- Provide coaching, mentoring and guidance to CSO’s
- Support BM in implementing retail sales change initiatives
- Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer
- Ensure retail sales performance meets KPI targets as per customer segments
- Supervise CSO performance by participating in and leading daily retail sales team meetings
- Attract new customers to branch through personal relations and existing customer referrals
- Monitor CSO daily operations and provide necessary authorizations
- Support CSO’s by serving customers during peak times
- Assign tasks fairly to staff so that no work is left pending at day end
- Ensure that activities adhere to audit, risk, legal and policy requirements
- Identify staff training needs (products, systems, sales skills) and address them
- Authorized Financial and Non-Financial transactions
- Ensure proper control maintained for all unissued /undelivered credit cards, cheque books, Debit cards and PIN
- Attend all incoming e-mail and provide response within 24 hours
- Ensure surprise check is conducted on required intervals
- NPS: Ensure assigned NPS target is achieved by representing FAB values
- Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer
المؤهلات
- Bachelor’s degree in any discipline
- 10 years’ relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function