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انتهت بتاريخ ١ مايو ٢٠٢٦
وصف الوظيفة
Calo is an app providing personalized meal plans for busy people through nutritional algorithms. We're looking for a talented, enthusiastic and dedicated Customer Experience Specialist (Saudi National) to be the main point of contact for our customers in KSA. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.
المسؤوليات
- Interviewing KSA Customers through phone calls, video calls and in person
- Coordinate for Customers Focus Groups
- Handle escalated cases in KSA and communicate solutions directly to customers
- Communicate with GM, Marketing, Operations, Product and Growth Teams on bug escalations and feature enhancements
- Respond to Comments and Direct Messages on Social Media Channels of KSA
المؤهلات
- Saudi National
- Empathy and customer focus
- Excellent Understanding of CX systems such as Intercom, Zendesk, and Clevertap
- Excelling in communication skills (Arabic & English), both typing and vocal
- Excellent Research and Coordinating Skills