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Partner Support Team Leader, Saudi Nationals
وصف الوظيفة
Tabby is seeking a Partner Support Team Leader who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams.
المسؤوليات
- Lead, coach, and motivate a Partner Support team to achieve KPIs
- Deliver structured feedback through QA reviews and calibration sessions
- Manage daily workflows, escalations, and partner deliverables
- Drive performance improvement routines and SLA achievement
- Identify opportunities for automation and workflow improvement
- Partner with Scoring, Finance, BD, and Product teams to resolve escalations
- Escalate high-impact issues to senior management
المؤهلات
- Bachelor’s degree in a relevant discipline
- Proven success in contact center or B2B support leadership (1+ years as TL or Manager)