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Customer Success Manager
وصف الوظيفة
C8 Health is hiring a Customer Success Manager to act as a trusted advisor to healthcare accounts. Responsibilities include onboarding new customers, ensuring high user adoption through change management, leading QBRs, and driving contract renewals. This remote role involves 1-2 days of domestic travel per month.
المسؤوليات
- Onboard new customers to the platform
- Ensure high user-adoption through executive sponsorship and change management
- Regularly monitor account health and adoption
- Lead Quarterly Business Reviews (QBRs)
- Work proactively towards contract renewals and expansion
- Identify customer success stories and ROI
- Address challenges impacting customer success
المؤهلات
- 3+ years experience as a Customer Success Manager for B2B SaaS in the Healthcare industry
- Bachelor’s Degree (Preferably in healthcare, business administration or software development)