انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ١ أبريل ٢٠٢٦
وصف الوظيفة
We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. This role offers full ownership of the end-to-end customer journey, from onboarding to post-sales support.
المسؤوليات
- Lead and manage the customer success function
- Build, mentor, and guide a high-performing team
- Oversee post-sales operations including client onboarding and technical coordination
- Enable sales processes through effective communication
- Manage shipping, damages, returns, and related customer communications
- Identify recurring operational challenges and implement process improvements
المؤهلات
- Minimum 5 years of experience in client-facing operations or customer success roles
- At least 2 years in a leadership capacity
- Strong background in e-commerce operations
- Excellent written and verbal communication skills
- Proven ability to lead remote, globally distributed teams