Assistant Store Manager - Riyadh

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality. Working as a Store Supervisor you will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner. Drive eNPS through people experience initiatives and culture. Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule. Offer support to store staff during in-store events. Act as the key point of contact with back-office team. Ensure click and collect are conducted within SLAs. Ensure customer data is properly captured by the team in adherence to marketing team requirements. Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc. Increase the revenue target of the store. Drive sell-throughs within the store. Support in-store CX initiatives. Provide input to what's working well, what's not working well within the store.