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Call Center Executive (Emiratized role)
وصف الوظيفة
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
المسؤوليات
- Provide excellent customer service by attending to incoming calls within the quality guidelines
- Handling and resolving customer complaints to customer satisfaction within the defined authority limits
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Ensure quality of inbound / outbound calls by achieving set targets
- Contribute to the business by generating new prospects/Leads and upselling
- Maintains customer records by updating customer history
- Maintain confidentiality of the bank’s customers and data
- Demonstrate flexibility in adhering to your planned/scheduled shifts