انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ٢٩ أبريل ٢٠٢٦
وصف الوظيفة
Respond to customer queries in a timely and accurate way via phone, email or chat. Identify customers' needs and help them use specific features. Update our internal databases with information about technical issues.
المسؤوليات
- Respond to customer queries
- Identify customers' needs
- Monitor customer complaints on social media
- Gather customer feedback and share it with product teams
المؤهلات
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work (Zendesk)
- Excellent communication and problem-solving skills