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Ambassador - Guest Relations - Jumeirah Saadiyat Island
وصف الوظيفة
An opportunity has arisen for an Ambassador to join our team of Guest Relations at Jumeirah Saadiyat Island. The main duties involve assisting VIP guests, providing hotel information, upselling, and handling administrative tasks. Main Responsibilities: Meet and escort arriving VIP guests to their rooms. Provide information on hotel outlets and amenities. Act as a storyteller for Jumeirah and destination facts. Handle administrative duties and effective communication. Respond to guest requests and ensure satisfaction. Requirements: Minimum of 1 year luxury hospitality experience in a similar role. Excellent communication and interpersonal abilities. Flexibility to work evenings, weekends, and holidays. Ability to multitask under pressure. Fluency in English.
المسؤوليات
- To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
- Provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
- Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
- To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
- Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.
- To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
المؤهلات
- Minimum of 1 year luxury hospitality experience in a similar role
- Excellent communication and interpersonal abilities
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to multitask and work under pressure in a fast-paced environment
- Fluency in English; additional language skills are a plus