انتهت صلاحية هذا الإعلان الوظيفي

انتهت بتاريخ ٢ أبريل ٢٠٢٦

Director, Customer Operations

Ottawaدوام كاملعن بعد١٥٠٬٠٠٠ - ١٩٠٬٠٠٠ CAD/سنة
Customer OperationsLeadershipGenesysFintechStrategic Management

وصف الوظيفة

Paramount Commerce is seeking a Director, Customer Operations to lead its contact center from Ottawa. This role involves turning support into a strategic advantage, managing Genesys technology, and leading global workforce planning to remove friction for consumers and merchants.

المسؤوليات

  • Lead a global, always-on support team
  • Design white glove experiences for high-value merchants
  • Translate pain points into business impact metrics
  • Lead Friction Reviews with Product and Engineering
  • Own the CX tech stack including AI and automation strategy
  • Mentor managers and team leads

المؤهلات

  • 10+ years in Customer Operations or Support leadership
  • Experience in B2B or Enterprise environments
  • Industry experience in gaming or fintech
  • Technically fluent with Genesys Cloud
  • Commercially sharp with budget management experience

معلومات الوظيفة

تم النشر

١ فبراير ٢٠٢٦

مستوى الخبرة

lead

الحالة

منتهية الصلاحية