Front Desk Agent (EU Language)

Company Description: Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. Job Description: Execute the daily functions of arrival and departure for guests. Adheres to and executes all job task checklist points. Perform registration process by obtaining data from guest and by observing the established guidelines. Review all Group Resumes, VIP reports, daily business reports. Maintain high standards of personal appearance and grooming. Comply at all times with Accor standards and regulations. Cash handling and credit processing as required, to include Gift Card redemption. Support the Concierge or Telephone Operator as required. Resolve guest complaints or otherwise follow up with manager. Review room queue and work with Housekeeping to expedite turnover. Reach out to guests to communicate room is ready. Handle Due-Out and Discrepancy updating. Post applicable charges for late check-outs requests. Perform daily “bucket check report”. Ensure that one’s cash report is balanced and closed at the end of the shift. Ensure the strict control of room keys. Ensure proper handling and documentation of guest’s valuables. Drive and champion ALL loyalty program. Drive FO Up selling program. Use Royal Service Manager as the main method of communication. Take and deliver accurate and timely guest messages.