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وصف الوظيفة
Service Advisor is responsible for maintaining and growing a relationship with an assigned group of customers (account). They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship, in that time, service advisor will be responsible for deeply understanding a customer's needs, helping customers get most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services.
المسؤوليات
- Operate as the LEAD point of contact for any and all matters specific to your assigned customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with your assigned customers
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Identify and grow opportunities and collaborate with IMS team
- Accountable for accurate customers data
- Maintain open and clear communications Channel with your assigned customers
المؤهلات
- Bachelor's degree in mechanical engineering or relevant field
- 2- 3 years of experience