انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ١ أبريل ٢٠٢٦
وصف الوظيفة
Based at the Mandarin Oriental Al Faisaliah Riyadh, the Reservations Agent is responsible for overall guest satisfaction by greeting guests with a warm, sincere voice, recognizing and anticipating individual guest needs, and ensuring complete follow-up. You will assist guests and colleagues in emergencies and maintain effective communication on all reservations including Rooms, Food & Beverage, and Spa.
المسؤوليات
- Answer hotel’s main telephone number and connect calls correctly
- Greet all callers with warm and sincere greeting
- Process and confirm guest reservations for Rooms, F&B and Spa
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies
- Accommodate and document special requests
- Maintain established filing system for all correspondence
- Support customer loyalty and brand standards