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Admissions and Parent Experience Manager
وصف الوظيفة
The Admissions and Parent Experience Manager leads the full parent journey—from first enquiry to enrolment and beyond. The post holder ensures a smooth admissions process, delivers exceptional customer service, and supports a strong, engaged, and connected parent community. This is a pivotal role for a dynamic, service-oriented professional who is passionate about delivering an outstanding experience to prospective and current families.
المسؤوليات
- Lead initiatives to enhance parent satisfaction and service reputation
- Manage and support the front-of-house reception team
- Deliver a seamless and efficient admissions journey
- Oversee the withdrawal process and complete exit interviews
- Implement and refine retention initiatives based on data
- Lead planning and delivery of parent-facing events
- Conduct campus tours for prospective families
- Maintain regular communication through newsletters and bulletins
- Uphold high standards of child safeguarding
المؤهلات
- Bachelor’s degree in Communications, Education, Hospitality, Business Administration or related field
- Minimum 3 years in customer service, school administration, event management or parent engagement
- Fluent Arabic and English (written and spoken)
- Competence in IT systems (CRM, admissions tools, survey tools)
- Willingness to complete required safeguarding training