انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ١ أبريل ٢٠٢٦
Tier I Customer Support Representatives (REMOTE)
وصف الوظيفة
The Tier I Customer Support Representative will serve as the initial point of contact for technical support inquiries and will be responsible for troubleshooting and resolving basic technical issues.
المسؤوليات
- Respond to customer inquiries and support requests via phone, email, chat
- Diagnose and resolve basic to intermediate technical problems
- Document all customer interactions in the ticketing system
- Escalate complex issues to appropriate Tier II or Tier III support teams
المؤهلات
- High School Diploma or GED required
- 3-5 years of experience in customer service or technical support
- Experience with help desk ticketing systems
- Ability to obtain a Public Trust clearance