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Senior Manager, Global Logistics Operations
وصف الوظيفة
Visit.org is looking for a passionate and ambitious Senior Manager, Global Logistics Operations, based in the EMEA or LATAM regions, to join our team. The Senior Manager, Global Logistics Operations, is responsible for end-to-end execution, management, and optimization of logistics operations across all physical goods and event-related supply chains. This is a senior operational leadership role focused on turning direction and priorities into consistent, high-quality execution. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.
المسؤوليات
- Own end-to-end logistics execution across regions, including warehousing, fulfillment, shipping, returns, and inventory management
- Ensure logistics timelines align with business needs and client commitments
- Serve as the primary escalation owner for logistics delivery issues, identifying risks early and implementing mitigation plans
- Lead and manage Regional Logistics Managers across multiple regions, setting clear expectations, operating rhythms, and performance standards
- Ensure consistent execution globally while accounting for regional nuances and constraints
- Support team development, vendor escalations, and resolution of performance issues
- Oversee execution of vendor and carrier relationships managed by regional teams, ensuring SLAs and service levels are met
- Review vendor performance data, intervene when needed, and ensure contingency and backup plans are in place
- Drive continuous optimization of the 3PL network, including vendor transitions based on performance, cost efficiency, and regional needs
- Define, maintain, and enforce standard operating procedures across regions to ensure consistent workflows and controls
- Reduce manual processes, errors, and last-minute escalations through operational rigor and process improvement
- Own exception handling during high-volume or high-risk operational periods
- Own logistics reporting, dashboards, and KPIs, ensuring data accuracy and timely updates from regional teams
- Provide leadership with clear visibility into logistics performance, risks, and trends
- Partner with internal teams to improve systems, tools, and operational workflows
- Oversee logistics spend across regions, including vendor payments, forecasting, invoice validation, and spend tracking
- Lead implementation and optimization of an e-procurement platform
- Identify and execute cost-efficiency improvements while ensuring spend aligns with approved budgets
- Maintain flexibility in working hours, with partial overlap with EST required to collaborate effectively with key stakeholders, despite the role being based in EMEA