انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ٢٨ مارس ٢٠٢٦
وصف الوظيفة
We are seeking a Smart Solution Support Engineer to provide essential technical and operational support for a large-scale digital platform. You will be the first line of defense, ensuring the seamless adoption, utilization, and performance of smart solutions for partners and end-users.
المسؤوليات
- Troubleshooting complex technical issues and guiding users
- Ensuring activities align with governance and service standards
- Maintaining platform health and monitoring services
- Supporting the onboarding, configuration, deployment, and testing of new solutions
المؤهلات
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Proven experience in technical support or IT operations
- Hands-on ability to diagnose and resolve multi-layer technical issues across hardware, software, and network
- Proficiency with IT Service Management (ITSM) systems such as ServiceNow, Jira Service Desk, or Zendesk
- Working knowledge of SQL/MySQL and application log analysis