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انتهت بتاريخ ٥ أبريل ٢٠٢٦
Manager Quality Assurance
وصف الوظيفة
Lead the Quality Assurance function to ensure consistent, compliant, and customer-centric service delivery across all touchpoints. Drive systematic auditing, mystery shopping, and performance monitoring to embed excellence in frontline behaviour, regulatory adherence, and digital service culture.
المسؤوليات
- Oversee the end-to-end QA framework
- Design and manage a mystery shopping program
- Analyse QA results to identify recurring issues and risks
- Lead and mentor QA specialists/Advisors
- Leverage AI tools for automated QA scoring
المؤهلات
- Bachelor’s degree in business, Quality Management, or related field (master’s preferred)
- 7–10 years of experience in Quality Assurance, CX, or Governance