انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ٣ أبريل ٢٠٢٦
Customer Service Representative (Remote)
وصف الوظيفة
One of our clients is seeking a Customer Service Representative (CSR) who will be primarily responsible for handling straightforward pricing inquiries and requests for quotes (RFQs) from customers via email and phone. This role also includes following up on pending or issued quotations and supporting customers throughout the early stages of the sales and service process.
المسؤوليات
- Handle pricing inquiries and RFQs via phone, email, and virtual communication tools
- Qualify customer needs and support solution development
- Follow up on pending and issued quotations to support conversion
- Proactively engage customers to identify service needs
- Act as a liaison between customers and internal teams
- Maintain accurate records in the CRM system
- Process sales documentation, including quotes and invoices
المؤهلات
- Minimum of 3 years of customer service experience; quoting or RFQ experience strongly preferred
- Ability to read and interpret customer quotes, contracts, and specifications
- Strong written and verbal communication skills
- Ability to perform basic calculations (discounts, pricing adjustments, etc.)
- Proficiency with Microsoft applications and CRM systems (Word, Excel, etc.)
- Strong interpersonal skills with the ability to build trust and rapport